If you have questions or concerns regarding this statement, you should first contact us on 02 6884 4654.
Orders; If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications; iClick2Learn uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties; iClick2Learn may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
iClick2Learn does not share any information with third parties for any unknown or unrelated uses.
Legal; We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links; Whilst links are provided in courses for information or further resources, iClick2Learn does not warrant the safety and security of external sites.
iClick2Learn Security Policy; iClick2Learn uses the Stripe Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the Stripe gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by iClick2Learn or any outside party.
• All transactions are performed under 256 Bit SSL Certificate.
• All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
• Stripe is an authorised third party processor for all the major Australian banks.
• Strpe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by iClick2Learn.
Access to courses and content; Customers will have access to the platform and their course/s for 1 year after initial payment date.
Delivery Policy; After ordering online, you will receive an email confirmation from iClick2Learn containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to approve courses purchased via direct bank accounts within 2 working days of it being sighted in our account.
If you wish to query a delivery please contact us at email@example.com
Refund & Returns Policy; If for any reason you are not completely satisfied with your purchase we will give you a 30-day money-back guarantee from the time you receive the goods. For more information, please see our refunds and returns policy here: https://iclick2learn.com.au/refunds-and-returns/
Rules of the forum; Our forums have been created to discuss iClick2Learn platform and courses.
We hope you’ll find useful information here, and will be supportive of everyone in your online community. We’d love you to feel comfortable to ask for help, support and ‘how to’ advice. Our support staff monitor this forum and they’ll try to help in any way they can.
Also please share your experience of the site. We welcome your suggestions for new features and improvements.
All we ask you is to follow few simple rules of behaviour.
General Rules; Any questions related to iClick2Learn subscriptions or course purchases should not be posted on the forum. Please address them directly by e-mail to firstname.lastname@example.org.