Accessibility and Equity Statement

We strive to provide an accessible experience on our website and learning material. We have provided an accessibility tool on this website to facilitate this. Please let us know if this website or learning materials are not accessible to you. We would be happy to provide the information to you in alternate ways such as additional transcripts; access to learning material via direct video links etc. We recognise that we may not be aware of your accessibility need and may not have identified this in accessibility work undertaken on the site and content and do want to rectify this for you. Please contact us, you will help others by contacting us to help us improve our service.  

1. Our culture

The culture within our workplace and those who we work with is inclusive and non-judgemental. Our policies, including our social media policy, explicitly outlines this minimum requirement. It is vital to our purpose that we continue to deliver accessible and equitable content that any person working in the community sector can enjoy and learn from.

Set out below are the measures we take to make our training accessible, and equitable.

2. Our standards

Our standards for new in-house content is as below.  For client directed projects, we encourage them to include these features. Where courses are designed specifically for a target group and clients have chosen different accessibility and equity standards, these will be explained on the course page.

Accessibility requirement


WCAG Compliance

We are committed to delivering WCAG compliant material and use a range of tools during the development of content to test accessibility

Hearing impairment

1.All courses will include a transcript of everything spoken in the course.

2.Captions are in English and are placed on all videos and synched with the speaker.

Visual impairment

1.All website content and courses are developed to function with screen readers.

2.All text in videos is a minimum size of 26pt in Arial typeface.

3.All text and graphics content such as icons and diagrams in videos and on the website has a contrast level of ‘Pass’ as per WCAG2 AA and WCAG2 AAA standards.

4.There are visual graphic elements in our courses primarily to support the audio rather than give extra information.  Where images are presented as the focus, a visual description will be made available in the transcript.

5.All images and icons on our website have a description which can be read by a screen reader

Intellectual or cognitive impairment

Courses designed for this target group:

  1. Materials may be available for download, or delivered by a speaker using the easy English method.
  2. Video content should be highly engaging
  3. Language will be delivered at an appropriate reading level.

Equity requirement


Data accessibility

1.All course content is available as an audio file for easy download for those with limited bandwidth.

2.We do not use any scripting and minimise data heavy content

Vulnerable people

Where content refers to, or

could trigger vulnerable

people. For example, this could

relate to training specifically

designed to discuss

challenging situations and how

to manage these in a role.

Where it is identified a trigger may exist, a warning will be given prior to the content being displayed.

Aboriginal and Torres Strait


We acknowledge and pay our respects to our traditional owners and our elders through our communication material.

Courses designed for this target group:

  1. Will carry culturally appropriate messages
  2. Will be delivered either in part, or in full by a person who identifies as an Aboriginal and Torres Strait Islander person.

General standards:

  1. We use a video-first strategy to communicate key messages in the content.

Cultural and linguistically

diverse communities

Courses designed for this target group:

  1. Will carry culturally appropriate messages
  2. Will be delivered either in part or in full by a person who identifies as a CALD person.
  3. Courses may be delivered in a language, or languages other than English.
  4. Captions may be available in a language, or languages other than English.

General standards:

  1. We use a video-first strategy to communicate key messages in the content.

People who identify as gay,

lesbian, bi-sexual,

transgendered, queer or

intersex (LGBTI) or non-binary.

1.All courses will display appropriate and respectful use of visuals; images and language that does not assume any particular gender role/s.

2.Where icons are used to represent a person, these icons will differ in their representation are not intended to be taken to represent any particular gender.

3. Build in website accessibility

Located on the right-hand side of our website shown visually as a round blue sign with a wheelchair icon, is an Accessibility Button.  This button allows the user to access:


  • Keyboard only navigation
  • A larger cursor
  • Increased contrast
  • Bigger text
  • Desaturation of colour
  • Highlighted links
  • Legible fonts
  • And the option to read the page aloud. 

4. Dedicated in house accessibility coordinator

Our accessibility expert has a visual impairment and provides a focused lens of accessibility across our content and services.  We are focused on providing the most appropriate level of accessibility that our resources permit, to make learning equitable for all.

5. Legacy products 

Our courses are presented in video format with a variety of interactive components like multiple choice questions, drag and drop games and turn cards.  Unfortunately, the content in some of our older courses and some pages on our website may not be accessible to some people. They may contain visual elements without descriptions and not able to be identified by learners with blindness or vision impairment. Older courses do not currently have transcripts or captions for those with deafness or hearing impairment.  They may also not display equity in their language or images. It is our intention to rectify this. We are currently working with developers and within our social enterprise budget to overcome these issues.  

Our corrective action plan over the next three years is to update courses to meet our accessibility standards.

6. Scheduled accessibility checks

We have in place the following process to evaluate accessibility.  


  • As of January 2019, we will ensure new material on our site is accessible as per the standards listed above. 
  • We audit and evaluate accessibility on a three-yearly schedule in line with our course audit process.
  • We seek feedback from a range of people with disabilities as part of our audit process including people with:
    • vision impairments
    • hearing impairments
    • fine motor problems who have difficulties using a mouse or keyboard
    • cognitive or learning disabilities
    • multiple disabilities, such as someone who is deaf-blind, or someone who has cerebral palsy and is deaf

7. Talk with us

Our team are always on the lookout for new ways to improve accessibility and to streamline our process for making our courses accessible. We welcome your feedback, please don’t hesitate to contact us if you have any accessibility issues with our site or our courses.  

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